Refund & Cancellation Policy

Last Updated: Nov 01, 2025

This Refund & Cancellation Policy applies to all bookings made through the NICT Go ("App"), operated by NICT Technologies Pvt. Ltd. ("we", "us", "our"). By using the App, you agree to the terms stated below.

1. General Policy

All refunds, cancellations, and modifications depend on the policies of the respective service provider (hotel, rental, event, appointment, operator, etc.). We act only as a booking platform and do not control provider refund rules.

2. Cancellation by User

You may request cancellation subject to the provider’s terms. Generally:

• Some bookings are fully refundable
• Some bookings are partially refundable
• Some bookings are non-cancellable and non-refundable

The applicable refund amount will be shown on the cancellation screen before you confirm cancellation.

3. Cancellation by Service Provider

If a service provider cancels your booking due to operational issues, unavailability, or other reasons, you will receive:

• A full refund, OR
• An alternative booking option (if available)

4. No-Show Policy

If you fail to show up or avail the service at the scheduled time without cancelling, you may not be eligible for a refund. Policies vary by provider.

5. Refund Timeline

Once approved, refunds are processed as follows:

• UPI refunds: 1–3 business days
• Bank account refunds: 3–7 business days
• Credit/Debit card refunds: 7–10 business days (bank dependent)
• Wallet refunds: Instant to 24 hours

Delays caused by banks, payment gateways, or technical issues are outside our control.

6. Non-Refundable Situations

You may not receive a refund in the following cases:

• Non-refundable booking as per provider terms
• No-show or late arrival
• Violation of provider rules
• Providing incorrect booking details
• Attempt to misuse the refund system

7. Partial Refunds

In certain cases, the provider may deduct:

• Cancellation fees
• Taxes (if applicable)
• Service charges

8. Modification of Booking

Changes to dates, time, or service type:

• Are subject to provider approval
• May involve price differences
• May be treated as cancellations in some cases

9. Payment Issues

If money is deducted but the booking fails:

• The amount is automatically refunded within 3–5 business days
• You may contact support for tracking the refund

10. Grievance Redressal

If you face any refund or cancellation issue, contact our Grievance Officer:

Name: Lakhan Kamdar
Email: lakhan.kamdar@nictcsc.in
Phone: +91 731 244 8800 ( Ext. 584)
Address: Plot No. EB- 109, Scheme no. 94, Near Bombay Hospital (Service line), Indore - 452010

11. Policy Updates

We may update this Refund Policy from time to time to comply with Indian laws and business processes. The updated version will be reflected under "Last Updated".

12. Contact Us

If you have questions regarding cancellations or refunds, reach us at:

Email: nictgosupport@nictgroup.in
Phone: +91 789 888 5462