Privacy Policy

Last Updated:Nov 01, 2025

Welcome to NICT Go ("App"), operated by NICT Technologies Pvt. Ltd. ("we", "us", "our"). This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our Booking App in India.

By using our App or services, you agree to this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal data:

• Personal Information: Name, phone number, email address, gender, profile details.
• Booking Information: Booking dates, services booked, location, preferences.
• Payment Information: UPI info, payment method, transaction ID (we do NOT store card numbers).
• Device Information: IP address, device type, OS version, app usage, crash logs.
• Location Data: Approximate or precise location, if permission is granted.
• Communication Data: Chats, support messages, feedback, complaints.

2. How We Use Your Information

• To register and verify your account
• To process bookings, cancellations, and payments
• To send booking confirmations, updates, and notifications
• To provide customer support
• To improve app performance and user experience
• To detect and prevent fraud or illegal activity
• To comply with Indian laws and authorities when required

3. Legal Basis (DPDP Act, 2023)

Your personal data is processed under the following legal grounds:

• Your consent
• Performance of a contract (e.g., completing your booking)
• Legal compliance
• Legitimate business interests (e.g., fraud prevention, analytics)

4. Sharing of Your Information

We may share information with the following:

• Service providers (hotels, agents, hosts, transport operators)
• Payment processors (UPI, banks, payment gateways)
• Third-party vendors (SMS, email, analytics, cloud hosting)
• Government authorities when required by law

We do NOT sell your personal data.

5. Data Storage & Security

We use encryption, secure servers, and industry-standard security practices to safeguard your data. However, no system is 100% secure. You agree to use the App at your own risk.

6. Data Retention

We keep your personal data only as long as required for:

• Your active account
• Legal obligations
• Business purposes (e.g., audit, fraud prevention)

7. Your Rights (Under Indian Law)

You have the right to:

• Access your personal data
• Correct inaccurate information
• Withdraw consent
• Request account deletion
• Raise grievances with our Grievance Officer

8. Children’s Privacy

Our App is not intended for children below 18 years. We do not knowingly collect or store data of minors.

9. Cookies and Tracking

We use cookies and similar technologies for analytics, performance, and a better user experience. You may disable cookies in your browser, but the App may not function fully.

10. Third-Party Links

Our App may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before sharing your data.

11. Grievance Officer (India)

As per the Digital Personal Data Protection Act (DPDP Act), you may contact our Grievance Officer:

Name: Lakhan Kamdar
Email: lakhan.kamdar@nictcsc.in
Phone: +91 731 244 8800 ( Ext. 584)
Address: Plot No. EB- 109, Scheme no. 94, Opp. Bombay Hospital (Service line), Indore - 452010

12. Changes to This Privacy Policy

We may update this Privacy Policy occasionally. Updated versions will be posted within the App with a revised "Last Updated" date.

13. Contact Us

If you have any questions about this Privacy Policy, you may contact us at:

Email: nictgosupport@nictgroup.in
Phone: +91 789 888 5462